Billing, Cancellation & Refund Policy
CleanCloser LLC | cleancloser.com
Effective date: October 3, 2026
1 Scope and seller
This Billing, Cancellation & Refund Policy applies to Featured subscriptions sold by CleanCloser LLC, a Wyoming limited liability company operating as CleanCloser, through cleancloser.com. It forms part of our Terms of Service.
Featured is a business advertising service for independent Providers. CleanCloser does not sell or collect payment for a Provider's work. Disputes about work purchased directly from a Provider must be addressed to that Provider. Free directory listings do not require a paid subscription.
2 Price and subscription scope
The Featured subscription costs US$30 per month, plus applicable taxes shown at checkout. There is no minimum term beyond the current monthly billing period. The subscription covers one selected city and one parent service category, with no more than 10 active Featured subscriptions per city and parent category combination.
The listing must be claimed by an authorized representative before purchase, and an open slot must be available. We will not charge for a slot that we cannot activate. If a charge is taken but the placement cannot be activated, we will refund that charge.
Featured provides priority above free listings in applicable directory results where the listing matches the search or filters. It does not guarantee a fixed position among Featured listings, traffic, inquiries, customers, service bookings, revenue, or search engine rankings.
3 Billing and automatic renewal
Payment is due in advance for each monthly billing period. Stripe processes payments. Before you subscribe, checkout will disclose the price, recurring billing interval, automatic renewal, and cancellation method. Purchasing requires your express authorization for recurring charges.
Your subscription automatically renews each month at the disclosed price, and your payment method is charged at renewal unless you cancel before that renewal. The billing period and next renewal date are shown in your subscription information or billing confirmation. Renewal dates follow the monthly schedule recorded for your subscription and may adjust for shorter months.
Keep your billing information current. If a payment fails, payment collection may be retried and Featured placement may be suspended or end. A failed payment does not create a new Featured entitlement. Cancellation stops future renewals but does not cancel an amount already properly due.
4 Cancellation
You may cancel at any time before your next renewal. Use any self-service cancellation option available in your account, or email support@cleancloser.com from your account email address with a request to cancel the Featured subscription. Include your business name and listing or subscription identifier if available. Do not send full card details.
An email cancellation is effective when we receive it, subject only to reasonable verification of the account holder's authority. Processing time will not move a timely request past the next renewal. We will confirm cancellation. If we charge a renewal after receiving a valid cancellation request before that renewal, we will refund that renewal charge.
Cancellation normally takes effect at the end of the paid billing period. Featured placement continues until then if your listing remains eligible under the Terms of Service. Afterward, the listing may remain as a free listing. Deleting a payment card or ceasing to use the website is not a cancellation request. An account closure request will also stop future subscription renewals.
5 Changing cities and categories
The subscribed city and parent category cannot change during the current paid period. You may request a change for the next renewal, subject to an available slot in the new city and parent category. A requested change is effective only after confirmation. If we cannot fulfill a requested change, we will explain the available options so you can retain the existing selection or cancel before renewal.
You may update accurate child categories within the subscribed parent category during a billing period. Changes to free service areas do not move or expand the paid Featured placement.
6 Refunds and service failures
Except as described below or required by law, payments are nonrefundable once the paid placement is activated. We do not provide prorated refunds for voluntary cancellation, unused time, a business closing, or disappointing traffic, inquiries, or revenue.
We will refund duplicate or erroneous charges, a renewal charged after a valid timely cancellation, and a charge for Featured placement that we cannot activate. If a material failure attributable to CleanCloser prevents provision of the paid placement during a billing period, we will refund the proportion of that period affected or provide an equivalent service credit if you agree to the credit.
If we discontinue the paid service or terminate your paid placement for our convenience rather than your violation of the Terms or nonpayment, we will stop future renewals and refund the unused portion of the current paid period. If placement is suspended or terminated because of your material breach, unlawful listing, or lack of authority, a refund is not ordinarily due, except where required by law. Any error in enforcement may be raised with support.
To request a refund, email support@cleancloser.com with your account email, business name, charge date, amount, and reason. We may request information reasonably needed to review the request. Approved refunds go to the original payment method where possible. Bank and processor settlement times vary. This Policy does not restrict a statutory refund right or your rights to dispute an unauthorized charge.
7 Price and policy changes
We will notify active subscribers by email or account notice at least 30 days before a price increase applies to renewal, and you may cancel before the new price takes effect. A new price does not change an already paid billing period. We will obtain additional authorization where required by law.
Material changes to this Policy or the paid offering will be communicated before they affect an existing subscription, with an opportunity to cancel. They will not retroactively reduce a refund right or change a charge already incurred. A discontinuation or material failure to provide an existing paid benefit is handled under the refund provisions above.
8 Contact
CleanCloser LLC
Website: https://cleancloser.com